Contact

The Floor Repair Authority contact page covers the structured pathways for reaching the provider network's administrative office, submitting provider inquiries, and requesting corrections to published reference content. Correspondence is handled by a single administrative point of contact serving the national provider network scope. Understanding what to include in a message and what response timelines apply helps ensure inquiries are processed without unnecessary delays.

What to include in your message

Effective correspondence with the Floor Repair Authority office depends on the completeness and specificity of the information submitted. Messages that lack identifying details about the subject matter, the relevant geographic market, or the nature of the request are routed to a secondary review process, which extends response time.

The following breakdown covers the 4 primary inquiry categories and the information required for each:

1. Provider submission or update requests — Provide the contractor's legal business name, state of operation, applicable state licensing board number, trade classification (flooring contractor, general contractor, or specialty subcontractor), and the flooring material or repair system the provider should cover. Provider submissions must be anchored to a recognized trade classification to satisfy inclusion standards aligned with the .

2. Content correction or dispute requests — Identify the specific page URL, the passage in question, the claimed inaccuracy, and the named public source (model code citation, agency publication, or regulatory instrument) that supports the correction. References to the International Building Code (IBC), International Residential Code (IRC), or OSHA 29 CFR 1910 Subpart D are the most common regulatory anchors in floor repair content disputes.

3. Permitting or code reference questions — The provider network does not provide legal or professional advice. Messages seeking guidance on specific permitting requirements, inspection outcomes, or code compliance determinations are not answered in the same queue as administrative inquiries. Referral to the applicable Authority Having Jurisdiction (AHJ) or a licensed contractor is the appropriate path for those questions.

4. Partnership, editorial, or data licensing inquiries — Provide the organization name, the nature of the request, and a description of the data or content scope in question. Unsolicited commercial offers without a specific subject are not processed.

Response expectations

The administrative office operates on a 3-to-5 business day processing period for standard inquiries falling within the 4 categories verified above. Provider correction requests that require cross-referencing against state licensing board records may extend to 10 business days depending on the state.

Messages sent outside defined categories — including general flooring advice requests, contractor referral requests, and project cost inquiries — are outside the administrative scope of this office and do not receive responses. The Floor Repair Providers provider network pages are the appropriate starting point for contractor identification by geography and trade classification.

Content correction disputes involving a regulatory citation conflict are reviewed against the source document before any change is made to the published reference. Named standards bodies — including the International Code Council (ICC) for IBC and IRC provisions, OSHA for walking-working surface standards, and applicable state licensing boards — are treated as primary sources. Third-party assertions without a traceable source citation are not sufficient to trigger a correction.

Additional contact options

The provider network does not maintain a public telephone number, live chat function, or social media presence for administrative inquiries. All correspondence is handled through direct email. This structure exists because the provider network's primary function is reference publishing and contractor provider management, not real-time support or consumer-facing assistance.

The How to Use This Floor Repair Resource page describes the provider network's organizational structure, coverage boundaries, and the distinction between reference content and contractor providers. Reviewing that page before submitting a content-related inquiry reduces back-and-forth correspondence on scope and classification questions.

For state-specific licensing verification, the applicable state contractor licensing board — not this office — is the authoritative source. Florida, California, and Texas each maintain independent contractor licensing databases accessible through their respective Department of Business and Professional Regulation, Contractors State License Board, and Texas Department of Licensing and Regulation portals.

How to reach this office

All administrative correspondence for Floor Repair Authority is directed to the primary contact address on file for this provider network. Inquiries should be sent to [email protected] with a subject line that identifies the inquiry type from the categories described above (e.g., "Provider Submission — [State]" or "Content Correction — [Page Title]").

Messages sent without a subject line, or with a subject line that does not correspond to a defined inquiry category, are flagged for secondary review and may not receive a response within the standard 3-to-5 business day window.

The mailing address and physical office details for the parent network are not published at the provider network level. Correspondence requiring formal written notice should reference tradeservicesauthority.com for network-level administrative contact information.